Privacy & Cookies

General

The terms shall be governed by and be construed in accordance with Irish, European and International law, as appropriate.

Privacy Policy

In order to provide our services, Aquaventures requires certain information about you and/or anyone you may be purchasing a gift/gift voucher/whale watching tour/service of equipment/ accommodation for. It is important that our customers feel confident that we will handle this information properly. To accomplish this we have set forth the following:

We will only use the information provided for the purpose in which it is intended (i.e. organising or purchasing a whale watching tour and processing an order. This information will not be released to or discussed with a third party unless it is necessary in order to process your order/enquiry.

Access to this information is limited to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect client information. We will maintain an updated copy of our Privacy Policy on this page at all times.

Aquaventures recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.aquaventures.ie. The Site is operated by Aquaventures Ltd.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at info@aquaventures.ie or by postal mail to:

  • Aquaventures The Stone House Baltimore P81 VP77 Co Cork Ireland

Identifying Information

In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Aquaventures requests identifying information when you:

Register on any of our web sites.

  • Place an order.
  • Make a reservation.
  • Use the Contact / Email Enquiry Form.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Participate in a rebate program, contest, or other promotional offer.
  • Request a Special Service or Follow Up.
  • Request information or files (from technical support or customer service).

In these instances, Aquaventures will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.

What Aquaventures Will Do With Your Information.

If you choose to give us personal information for any of the purposes above, this information is retained by Aquaventures and will only be used by Aquaventures to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information.

Aquaventures does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Aquaventures may use agents or contractors who will have access to your personal information to perform services for Aquaventures Ltd. (such as database maintenance), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Aquaventures. In addition, Aquaventures may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Tablet users. None of this information, however, will contain personal, identifying information about our users.

Online Store

The Aquaventures On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password.

When purchasing products or services through the our web site, the order form will also ask you to provide a daytime or mobile telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Credit Card Security

We know customers are concerned about credit card security. Aquaventures uses one of the worlds largest funds transfer agencies – PayPal. If you choose to use a PayPal account, your personal credit card information will not be given to Aquaventures.

Similarly you can pay with Revolut – which again means no personal credit card information will be given to Aquaventures.

If you prefer not to use a credit card online (or debit card) for security then contact Aquaventures for bank details to pay via INET / Online Banking transfer.

Third Party Links

Aquaventures.ie does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.aquaventures.ie, we cannot control, and have no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a “cookie”. Aquaventures do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies.

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Children’s Privacy Protection

Aquaventures is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy

Aquaventures may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

  • Aquaventures The Stone House Baltimore P81 VP77 Co Cork Ireland